Is 2012 Your Year of Doing?

In my very first job out of school, I worked as a trainee accountant. It was often mind numbingly boring – it was an era when cashbooks were still written by hand and then later encoded by “data entry specialists”. I once spent a week writing up the books for one business and then spent the following week reconciling them – and I can still remember the hand cramps and the calices on my fingers.

At the beginning of my second year my manager, Wayne, called me into his office. He explained that we all mark turning points in our lives. 1987 was going to be his year. It was the year that he would make the big progress in his career – and he was consciously making an effort. He was being deliberate.

At the time – in my naiveté – I was completely oblivious to what this meant. I was much more interested in hanging out with my friends, coasting through university and working just hard enough to keep from being fired (yes, it was a fine balance). But his words have stayed with me.

Over the years I have put Wayne’s words into practice. For me it is not so much about setting goals, but in the process of striving. And 2012 will be no different.

For me, 2012 will be a year of action. I will be DOING things. There will be no trying, only doing. What about you?

PCN Connect: A Little Something I Prepared Earlier

About two years ago I wrote that Social Media is Not Sexy. This post was about the business challenges of social media and just how complex, challenging and incremental it can be within large scale, enterprise sized businesses.

About eight or nine months after writing this post I took on a new role with SAP’s Premier Customer Network. I’d already launched an online platform for SAP’s education team with a heavy social media element – and this new opportunity to work closely with the world’s largest companies in a social media focused role sounded fantastic. But what would it really take? How far could we go? Would it be as unsexy as I thought?

I can recall speaking with Mike Hickinbotham who suggested that there WAS a deep down sexiness to getting big companies to engage in social media. And he should know, working with one of Australia’s largest companies, Telstra – but his point was not necessarily about the glitz and glamour that comes with flashy campaigns – it was about the slow burn that comes from changing the nature of the relationships that we have with our customers.

Over the last 12 months or so, we have been working with some of SAP’s most strategic customers in this way – creating a secure, closed community called PCN Connect. It is still early days – but it is exciting – and maybe even a little sexy – to see this site come to life.

Here’s a taste of our journey so far. But like any social business initiative – there is still a way to go – and it gets more interesting with every step.

Feeling Sick and Tired?

I don’t know about you – but 2011 has been a stretch. Exciting, challenging – even a little fun – but still a stretch. A lot has been accomplished, but we’re still a month out from the end of the year.

It’s easy to feel overwhelmed at this time of year – to be able to see that the end is in sight, but the finish line is beyond our grasp. And this can add to the year-end desperation – and in some cases, even lead to depression (if you feel this way, you may just need The Perfect Gift for a Man). One way to combat this is to take a quick look in the rear vision mirror and just assess your personal and professional achievements. There will be many things to be proud of – some small and some more significant. These all count and should be given their due.

So what are you most proud of? What worked? When I look back on the last year or so, I can see some significant personal and professional achievements:

  • I spoke on digital and social media strategy at the GE Leadership Workshop – a challenging and intense hour or so with GE’s emerging global leaders
  • The focus on public speaking continued through the year – and I found myself in front of large and small audiences at a range of Australian and international events, including the Macquarie Graduate School of Management’s Open Innovation Series, Australasian Sourcing Summit, Marketing Week, ADMA Forum, and Social Media Plus
  • I contributed a chapter to a book (in German) on the work that I have been doing with SAP’s Premier Customer Network. Social Intranet: Kommunikation fördern – Wissen teilen – Effizient zusammenarbeiten is available on Amazon – and it was nice to write rather edit and publish for a change!
  • My team and I launched, iterated, redesigned and began promoting PCN Connect – the closed community platform that connects SAP’s most strategic global customers. And now we’re continuing to roll it out beyond North America
  • My work, as President of Vibewire – a youth focused non-profit dedicated to ensuring young people participate in the important conversations of our time – continues to yield fruit. This year we made significant progress on the governance and capacity building fronts, held 10 live fastBREAK events featuring over 50 of Australia’s emerging innovators at the Powerhouse Museum, produced a book of creative works for and by the Vibewire community and provided over 20,000 hours of experience for young people starting their professional and creative careers
  • Coffeemornings – the regular Friday get together in Sydney for anyone and everyone keen to discuss ideas, culture, society with a bit of marketing and technology thrown into the mix – has now been going continuously for six years. Quite a milestone!
  • My fitness continued to improve, peaking in October, when I cycled over 330km in the month – burning over 8200 calories. I still have some way to go to “feel fit”, but there have been definite improvements

There have been plenty of other highlights – spending time with friends and family, travelling and learning new things, meeting new people and so on. In many ways I have been amazingly fortunate – and the hard work seems to be paying off. But I am looking forward to a break over Christmas and New Year.

What about you? Still ramping up towards year end? Has it been a break or breakthrough year for you?

Are Australian Businesses Bereft of Imagination?

Over the last couple of weeks I have watched the growth and spread of the #occupy movement – from the financial district of New York City to the streets of Sydney and Melbourne. This dishevelled and ramshackle mob seem to have touched a nerve. There’s a deep insecurity that is triggering a disproportionate response from Australian businesses, business people, politicians of all shapes and sizes and everyday individuals. Clearly we like our round pegs round.

And in almost the same timeframe I have been amazed at the way an Australian icon brand like Qantas has chosen to wilfully trash over 90 years of brand equity, focusing on the square peg problems of its unions, leaving thousands of its customers stranded across the world without a word of warning.

In a way, these problems have the same root cause – a chronic lack of imagination – something that has plagued our business sector for decades. Just look at the product launches of new “innovations” which are pale imitations of things that have been available overseas for years. Look at the way our industry leaders doggedly defend their oligopolies and market share, taking competitors to court and lobbying government for subsidies, tax reductions and bailout guarantees – and then complain when customers fed up with poor service, take their brand loyalty (and their wallets) and shop elsewhere.

When you have a square peg, a round hole and a hammer – well, you know it’s going to be used.

And I think – think – being the operative word – that this is the real promise of the #occupy movement. #Occupy is a challenge that is being thrown down to the big problems of our time – and it seems that we have no capacity to creatively respond to it. It’s disappointing.

By comparison – take a look at what Starbucks is doing in the US with its Create Jobs for USA campaign. They are teaming up with community lending institutions to provide financing to community businesses – and throwing in the first $5 million. Individuals can donate too – and receive a wristband with the poetic inscription indivisible.

And then take a look how this word has spurned a movement – a Twitter hashtag backed up by individual stories, crowdsourced support and community impact. David Armano talks a little about it here. A problem (and it is a shared problem) is identified, a business engages creatively – and as a business ecosystem – and the community steps in and supports it.

Now imagine if someone – anyone – over at Qantas had considered its communities of loyal travellers. Imagine if an idea had been sparked around these big problems – and that some action had been taken – not to amplify the problem, but to generate a solution.

You see, David Armano is right. Whether we like it or not, we are indivisible. We are linked irrevocably to the problems and challenges of others. So rather than ignoring them, it’s about time we #occupied our imagination and got to work on the challenges ahead of us all.

When 0.5% Is Not a Statistical Glitch

When you are dealing with statistics one expects a margin of error. You could be estimating a project and suggest +/- 10 percent. You could be waving your finger in the air and provide a rough order of magnitude “guesstimate” of +/- 200 percent.

So the thought of taking as little of 0.5% out of an equation should not be a problem, right?

But what happens if that 0.5% happen to control 38.5% of the world’s total wealth?

05-of-the-worlds-population-owns-385-of-its-wealth-this-is-insane (1)

The Business Insider shares 13 Staggering Facts About the Global Super Rich – and it leads out with this image of the global wealth pyramid based on data from Credit Suisse’s Global Wealth Databook 2011.

Given these figures, there’s little surprise that civil protests like #OccupyWallStreet in New York are gaining momentum (including the local #occupysydney efforts). It makes for interesting times.

Do You Know a SuperNova?

There was a time where I would cast a curious and sceptical eye across any new innovation, platform, technology or website that would make its way to market. I’d look for the holes. For the things that could have been done better. And I’d find them – there are always plenty.

But time and experience has shown me that every success is built upon the shoulders of a thousand small failures. To bring something new to market doesn’t just require tenacity. Or a budget. Or a team. It requires a whole range of skills and capabilities. It requires thick skin. It requires an individual with a pioneering spirit and the passion to identify, embrace and deliver innovation – sometimes even when your business or your bosses don’t see the need.

And sometimes, just sometimes, at the end – everyone loves it. Wants to own it. Claim it.

The SuperNova is the unsung hero who made it happen.

They may not have had the recognition they deserve – but you know who they are, right? They are the folks you’d gladly work with, support, or join forces with.

Well, if you ARE a SuperNova – or know one – Constellation Research Group are calling out for nominations. There are only a few days left! There are five categories in which you can submit your application:

  1. Social business
  2. Mobile enterprise
  3. Cloud computing
  4. Advanced analytics
  5. Emerging technologies

These types of awards come along rarely – and this is a great chance to have an innovator recognised for their work. Get to it. Nominate now.

How Does Carbon Pricing Work?

With the recent announcement of a carbon price in Australia, there are plenty of questions around what this will mean for business and for citizens. The Australian Government have established the CleanEnergyFuture website to proactively answer some of the more frequently asked questions.

Interestingly, they are using the CommonCraft model to simply explain a very complex and comprehensive transformation of the Australian taxation system. It’s a shame it’s not a little easier to share the content – there’s some great information available.

And here is a version on the same topic from GetUp. Which do you prefer and why?

It’s Time to Stop Killing the Heroine

I’ve never been a fan of film. While my friends studied film and communications, dreaming of becoming directors, journalists and documentary film-makers, my attention passed over the latest blockbuster, the must-see arthouse flick or the searing naval-gazing documentary as if it was already speaking in a dead language to me.

I studied theatre at university – completed a masters degree and even commenced a PhD on the subject of writing and performance. There was more breath – more life – in a dozen stanzas of Heiner Muller’s Hamletmachine or Shakespeare’s Macbeth than in almost any movie I had seen. Not that this always translated to live theatre – which seemed to want to replicate the shallow conventions of the silver screen. In my impatience for something more authentic, I’d often leave performances at interval, disillusioned between the promise and the delivery.

And so I’d return time and again to the text. That’s what fascinated me. But not just reading – I was drawn to writing as well. I wanted to understand what made great writing great. I wanted to follow the journey of writing to its end – or at least as close to its end as I could stand. And it was while starting this journey (that never ends) that I encountered one of my greatest teachers. And it all began with a single letter – H.

Helene Cixous’ Three Steps on the Ladder of Writing has been my constant companion for almost 20 years. She starts the book with the letter H – a ladder, but also her starting point – the first letter of her name. For me, it was the first letter of a surname that I had yet to come to grips with. Descending that ladder would take time and experience.

But something that struck me about Cixous’ thinking and writing was the way that she would expose the secrets of writing to the glare of the sun. To the scrutiny of the ever watchful reader. She points out that one of literature’s constant and recurring themes is the death of the woman. We see it time and time again – but the “death of the woman” that Cixous writes of is not the literal, ultimate disempowerment of death, visually and poetically reduced. It is something more visceral:

To begin (writing, living) we must have death … We must have death, but young, present, ferocious, fresh death, the death of the day, today’s death. The one that comes right up to us so suddenly that we don’t have time to avoid it, I mean to avoid feeling its breath touching us. Ha!

But so many writers avoid coming close to the face of death. They shy away from it’s sweet, pungent breath and they serve up the corpse, the lost girl, the fallen angel. These writers serve up death on a platter and name it “accomplishment” – and never once challenge us in our own complicity.We see it every day in crime drama on TV. It’s presented there – in the news – and in the streets where we live. But just because we see it, live it, breathe it – it does not make it art. By all rights, it should make it outrage.

And that’s exactly what I was left with at the end of a recent night’s viewing. It’s not that the writing wasn’t good. It’s not that the performances weren’t great. And it’s not that the twists and turns, the characterisation or the cinematography didn’t result in quality drama. Indeed, Black Swan, was far more than adequate in all these areas.

When Natalie Portman’s character, Nina, was challenged by director, Thomas Leroy (Vincent Cassel), to “be” the black swan, we knew that death was on the cards. To find, to share, to become dangerous with her performance, Nina would need to open the door which would lead to the other side – to that ferocious death that Cixous speaks of.

But for a movie that deals intensely with the creative process – and with the life of an artist on the ascendency – I was bitterly disappointed that when the fork in the road was reached, that the lesser road was taken. Not only did the narrative fail to become its own “Black Swan” in the choice of ending, it did so by betraying its audience. We became witnesses to a crime in which we ourselves played a part – the lights come up, we all applaud and go home.

Well, I for one, am sick and tired of seeing heroines killed for our entertainment. These lazy metaphors numb our senses and inure us to the daily atrocities that grace our screens. We need to ask more of our writers. Our artists. Our news readers. Our politicians. We need to ask more of ourselves.

And we should do this not just for ourselves, but also for the beautiful, complex, challenging and fragile women in our lives – friends, mothers, daughters, wives and lovers.

When I studied theatre, I did so because it was the art form that brought us, moment by moment, closest to life. And if you have been privileged to see such a performance – say Nick Cave, dangerously leering over the edge of the stage, or Norman Kaye in Swimming in the Light – then you will know that there are indeed, moments where the divisions between theatre and life disappear. It’s these moments that I love and why I am also drawn to social media in all its chaos and fresh ferocity – for in our own performance, in our own perpetual storytelling, we speak ourselves into existence one blog post, tweet or twitpic at a time.

If you are going to speak. Speak truth.

I Used to be a No Guy but Now I’m a Yes Man

I lived with a man whose no was in the middle of his heart, whose no kept him thin as a bone and stole the juices from him. 

— Bradshaw in Howard Barker’s Victory

When I first read Howard Barker’s play, Victory, it made me angry. It was an angry, abusive, roaring text that made me want to throw it across the room. It was confronting from the first word and never let up. In fact, 20 years later, here I find myself quoting it.

You see, it’s got me thinking. There’s much to be said for the word “no”. I’ve loved its power and its brutal, abrupt ending-ness. I’ve loved being the No Guy.

But “no” is about knowing – and these days I feel like I know less. And no is about resistance and opposition. It’s about stopping.

“Yes” on the other hand takes courage. No takes conviction. With a yes, you don’t set a direction, you go where life takes you. The no roots you to the spot while the world revolves around and past you.

Now, I’m sure no will make a comeback for me. But for the present, yes represents challenge and opportunity. And it seems more than a little confronting to a world that has every reason not to change. What about you?