Enterprise Social - Servant of Chaos

Don’t Fall in Love with Your Campaign

Audience 2.0, Community, Enterprise Social, Innovation, Social Media, Strategy, Web 2.0

You know what it’s like.

The words leap from your mouth. Eyes widen. Smiles broaden and the room comes alive. And as the heartbeats quicken and the enthusiasm begins to mount, you know that THIS project is going to rock. A love affair is beginning, and yet you don’t even notice it.

When we turn our attention away from strategy and planning and take a deep dive into implementation, the challenge is to maintain a focus and direction – to guide and channel the creative energies of your team. After all, we all have ideas; and we all like to “contribute”.

And when it comes to digital projects – whether you are considering a web based advertising campaign, a social media activation of some kind, or even building your own community – you will never find yourself bereft of ideas. But if you want to drive success for your project (and I am sure you do), you need to focus on simplicity – and the best way to do so is to focus on your market. Think about the PEOPLE who you will invite into your campaign or project. Think about the value that they will find, be surprised by, and share. And one of the best ways of doing this, is by STOPPING a focus on functions and functionality.

Ashley Ringrose shares these 15 tips for growing a community courtesy of Ben Huh from I Can Has Cheeseburger. And while the focus of the article is on taking communities to a new level, the same applies to almost any team-based endeavour. Think particularly about your next digital creative project or any Enterprise 2.0 efforts that you are considering (or engaged in), and then read item 5:

5. Stop Engineering and Start Thinking About the Market
People who work in the technology industry tend to over engineer things. Don’t complicate your problems, simplify them. If you need to add a commenting system to your site don’t build it from scratch, download one. Whatever you do, do it quickly.

To an extent, we all fall in love with the projects we work on. Just make sure you don’t overcomplicate it. Keep it simple. Let it connect. Because in the end, true love isn’t about you, it’s about someone who loves you back.

Enterprise 2.0: It’s Not Your Dad’s Company

Enterprise Social, FutureVisions, Innovation, Web 2.0

Take a look around. Look at the people in your office, at the desk next to you. Look into the faces of the people who you pass in the corridor. They look the same, right? The same faces have greeted you year in, year out.

Well, get ready, because the workplace is transforming, and it is happening right under your nose.

Those peppy Gen Y kids who were brought into the business to inject some life and energy are moving up. That’s right, they have been steadily building their experience, lobbying the line management and pushing through the KPIs in the yearly 360 degree reviews … and guess what? They are now making business decisions. Yes, indeed, Gen Y are reaching the management level, and working the matrix — and they will bring a new style and a new approach to your business. This will transform the way that we all work. Indeed, it has to.

And one of the biggest transformations will be right there on the desk in front of you. That locked down desktop that has served you well for the last couple of years will soon be replaced. Gradually that sparse Desktop will be replaced by a series of icons and widgets … and horror of all horrors, you will find the work computer looks increasingly like your kids PC (or dare I say it, a Mac!). The new management will be prising the dead-hand of the IT group off the controls and installing new applications and adding new links. There will be Twitter and Facebook and LinkedIn and Friendfeed. There will be various shades of SaaS (software as a service) delivering on-demand enterprise scale business processes and systems that you can reach no matter where you are, all courtesy of “the cloud”. Sure there will be the in-house enterprise systems … but they too will play nicely with whatever you need them to. After all, it’s not your Dad’s company anymore.

But while this sounds like a madhouse of change for the sake of change, stop again, for a moment. Get up and walk down the corridor. Your workplace is about to undergo a large-scale transformation … millions of baby boomer workers are set to reach retirement age in the next few years, and the next wave of Gen Y knowledge workers are stepping in to replace them. It’s not that the systems, processes and business models are being changed on a whim – they are being changed because the people who DO the work are changing. Like any living organism, the organisation is also transforming … shedding its skin in a kafka-esque tribute to the new age.

And while these new systems and processes may raise your eyebrows and your blood pressure, there is actually some as-yet unrealised business value in platforms such as Twitter and Facebook. Aaron Strout and Joe Cascio clearly explain where micro-blogging platforms such as Twitter can deliver business value:

Emergency broadcast system
Knowledge management
Training
Expert identification
Seeing the connectors
Inclusion of external stakeholders

All of these elements will be of increasing strategic importance as the composition of the global workforce turns over on itself. And while there will be issues and questions around security, scalability and so on, they pale into insignificance against the larger challenges of global competition, attracting talent and delivering value to customers. And who knows, the widespread adoption of these tools may well inadvertently fullfil the promise of the Cluetrain Manifesto — "humanising" the brands and businesses that we come in contact with every day.

It really is not my Dad’s company.

Update: Marigo Raftopoulos has a great post encouraging us to understand this business transformation as a change from economies of scale to economies of (I presume personal/professional and social) networks.

Social Media Saturation Sees the Rise of the Business Designer

Community, Enterprise Social, FutureVisions, Innovation, Social Media, Web 2.0

While we continue to see cycle after cycle of new applications and services arrive in the Web 2.0 space, it seems for the most part that we are seeing incremental innovation. This type of innovation builds a new step on top of an existing innovation.

We are also reaching a certain maturity in the way that marketers work with social media. There are now case studies on the effectiveness of social media, there are tools that help us measure and react to conversations and there are an increasing number of corporate roles for "community managers" or even "directors of social media".

So where does innovation go?

In this environment, the focus is no longer on learning the tools, but on refining the way that we interact with them. It is about bringing social media into our businesses, integrating it with our other marketing efforts and focusing efforts in a way that deliver business results. This will see ongoing debates about "where" social media belongs — PR, corporate communications, marketing, customer support, innovation etc — as well as a scramble amongst agencies to deliver "social media services" to clients.

It will also see a rise in the importance of the "Business Designer".

The Business Designer does not sit in a creative studio. Rather, she operates across business units — touching marketing, customer service and new product design. The BD has a finger on the pulse of finance and lives cheek-by-jowl with the legal team. There is the touch of the management consultant in the way that the BD navigates the org chart — but also the fervour of the evangelist. She may be T-shaped. She may be a green egg. But above all, she is an experienced business professional. That’s right — she knows how to get things done.

Social media saturation is not going to kill innovation in the Web 2.0 world. It is simply going to commence the heavy lifting required to move social media with all its benefits, some of its quirks and much of its energy into the "enterprise space". The BD will perform the important role of "change manager" or perhaps "transformation manager" — for the domino-like changes that will occur in every facet of a business will change the nature of the enterprise. What has been rough and ready in the consumer space will become refined and repeatable in the business world for the BD will select and orchestrate the practices, tools and approaches that correspond with a company’s business strategy. Of course, this will breed a whole new round of innovation in the technology space — we have already begun to see this with Yammer, the business version of Twitter.

And there will be a corresponding transformation in the process of business, and the goals and approaches of groups charged with managing brand touch points. This goes without saying.

But by far, the most radical transformation will be the one thrust upon us by the generational change that is now under way. With 60 million baby boomers about to be replaced by 60 million Millennials, the workplace will never be the same again. Managing the "knowledge transfer" that needs to take place over the next 5-10 years will be a fundamental responsibility of the Business Designer.