Crowdsourcing - Servant of Chaos

COP16: 16 Journeys from 16 Countries in 16 Weeks – Can I Count You In?

Activism, Community, Corporate Social Responsibility, Crowdsourcing, Good Works

Last year, as Christmas came around, there was a powerful groundswell around climate change, culminating in the COP15 conference in Copenhagen (COP15 stands for the 15th session of the Conference of the Parties to the United Nations Framework Convention on Climate Change). You may remember I was quite excited about “Hopenhagen” and the crowd sourced ambassador program put together by the Huffington Post. But it all felt too rushed. There was not enough time to build momentum outside the web world – we needed businesses on our side, governments to commit and we needed a grass roots, community activation plan that no one could ignore.

Despite the noise generated by Copenhagen, it was clear that the agreements not to agree, had been hammered out well beforehand. The groundswell arrived too late. It was all noise but no movement.

So I want to start early this year. COP16, to be held in Mexico in December, is the next global rallying point. But to make this successful, we need to do a lot more preparation in the lead up. And that means STARTING NOW.

What I am proposing is this …

COP16 – 16 Journeys from 16 Countries in 16 Weeks

I am looking for teams of participants in 16 countries. These teams will travel from their country of origin to Mexico, but they will do so over 16 weeks. They will travel where possible using sustainable technologies – electric or diesel cars, trains, boats, gliders – whatever comes to hand. The teams may hand off to others relay-style or stay the course from beginning to end.

Their task is not just to ARRIVE, but to EDUCATE, HARNESS and MOTIVATE people along the way. The aim is to create awareness and build a movement, town by town, truck stop by truck stop.

But this is not just about people. It’s also about business. We’ll be asking those sustainable businesses around the world how they can help. Who can provide the cars, the support, the transport, the logistics and the planning? Who can help us bridge the world’s oceans? Who can demonstrate their business innovation and global leadership by helping us achieve these aims?

And, of course, this is about stories. About the real stories of people touched already by climate change. It’s about the future stories of generations – that these teams can begin to also tell.

But this is also about YOU. These are only beginning ideas. I need you to rally around. Share your thoughts and best ideas. I need you to think about your NETWORKS – about who you know and how they can help. Share this idea – build on it – and let’s make sure that COP16 is not a cop-out.

Just don’t be silent!

A Perfect Gift from Blurb

Books, Crowdsourcing, Good Works, Web 2.0

Self publishing is one of the amazing developments of the “social web”. Not only can we simply and easily share insights, analysis, stories, poems, movies, music or any other types of creative work – thanks to applications like Blurb.com, we can also turn these into publications – books, calendars and so on.

I have been involved in a number of collaborations that bridge the digital and offline worlds. There has been the marketing focused Age of Conversation books, my own self publishing efforts around blogging, and most recently, The Perfect Gift for a Man.

The Perfect Gift for a Man was a book that Mark Pollard and I edited and published through Blurb. But when it came to promoting the book, there was nothing that made it easy for us to share the book across the web (we ended up creating our own image based widget). Now, Blurb is trialling a new widget that allows you to embed, share, preview and buy books directly from your blog. I think it’s a huge and much needed improvement. Here it is below:

The Perfect Gift for a Man by Mark Pollard and Gavin Heaton

Say Yes to Twitter

Audience 2.0, Crowdsourcing, Digital Strategy, Future of Your Brand, Memes, Social Judgement, Social Media

I was watching this video from the Kaiser’s Toilet on Twitter and Google’s new Buzz – and it got me thinking. Much of the discussion that we see around social media, marketing and new technologies relates to yes/no decisions. The conversations are framed in terms of scarcity – of time, resources, budget and so on. But one of the fundamental transformations that the social web has driven is that of abundance. Of information, knowledge and connection.

So we are seeing a fundamental disconnect between the way that we VIEW this emerging world and the way that it OPERATES.

Say yes to Twitter from Marcus Brown on Vimeo.

The idea of VIEWING a website or social platform is a behaviour that has created a world view. It comes from 50 years of broadcast TV. It places us, “a user” (and therefore a dependent) in a passive mode. The newer, social web places us, the PARTICIPANT at the centre of a hub. It requires choice, it engenders responsibility, and presupposes action. It PLAYS to the concept of abundance and see scarcity as outmoded, traditional, passe.

But as Mark Earl’s Herd has taught us, it is behaviour which changes thinking, not thinking that changes behaviour. So perhaps, surreptitiously, our engagement with the social web may have wider implications. Or maybe the social web is more chaotic, playful and unpredicatable than our marketing and IT “use cases” would suggest.

This interesting article by Alan Wolk shows how the #thuglife meme has made Twitter into a purely experiential platform. More importantly for marketers, perhaps, is the scale of this type of participation – which far exceeds the early adopter circles that characterise much of the social media debate:

It's an interesting use of the medium, and the people participating in these hashtags seem to be getting as much value out of them as the Twitter-Is-a-Serious-Business-Tool types who busily append words like "Genius!" to their retweets of a fellow blogger's "Top 10 Reasons Location-Based Services Are the New Twitter."

What we are seeing is the logical extension of YES. We are seeing the “crowd” embracing abundance and participating in a way which is consciously unselfconscious.

What would happen if we did the same? What if we said YES to Twitter? What would happen if we followed everyone? Would our world change? Maybe not. But maybe WE would.

Can Curating the Crowd Work?

AgencyWorld, Co-creation, Crowdsourcing, Future of Your Brand, Social Media

Having worked on two, and heading into the third Age of Conversation book (bringing together hundreds of thought leaders in a single, crowdsourced book), not to mention our recent efforts around The Perfect Gift for a Man (30 crowdsourced stories reinventing manhood), I feel like I have a fairly good grasp on crowdsourcing and its potential.

But can it work for advertising? Will it work for agencies? And, perhaps, most importantly, will it work for the communities which emerge almost spontaneously to become part of a crowdsourcing project?

Unilever are putting this to the test. Via Idea Bounty, the Peperami brand are tapping the wisdom (and creativity) of the crowd to ideate their next integrated marketing campaign. Those creating the winning idea will receive a $10,000 payment and see their concept be turned into a global campaign.

But this is not a one-off – The Guardian reports, “Unilever said it has no plans to retain a full-time ad agency for the Peperami account in future.” So clearly, we are seeing the beginning of a shift – the Brand (Peperami) are moving ideation away from the agency world and reaching out directly to their customers. In response, over 1000 submissions were received.

Amelia Torode airs her concerns around crowdsourcing advertising – and the energy with which it has been taken up – raising some interesting points in the process. For example:

Is the $10,000 prize a rip-off? After all Unilever is one of the world’s largest consumer companies
Turning ideas into something more substantial takes real skill, expertise and commitment
Have agencies been “over-paid, over-precious, over-protective”

The comments to the post make for great reading. The debate moves from the role of creatives and interns (and whether they are ripped off by the agency business) to the process followed by Idea Bounty.

But the question that concerns me is – “is this sustainable?” Crowdsourcing is hard work. Not all ideas have legs – or can be extended across different channels and cultures. There is a real overhead – which I presume will be taken up by Idea Bounty – and it may simply be that we shift the budget from the ideation stage to the curation of those ideas. And if that is the case, have we really achieved anything? Will the ideas be better? Will the sales increase? Will the brand be more loved by its consumers?

There are many more questions … but I will leave you with this – if your customers really do become the creator of your brand, and if they are successful, do you share the spoils of the success with your community? You see, for me, crowdsourcing is not one way – and while a one-off “prize” may satisfy at first, it could easily leave a bad taste in the mouth long after the first bite. And is ANY brand ready for the kind of backlash this could generate? Are you?