Happy To Be Incomplete

Years ago I had to have everything “perfect” before I would release my work for review. I would check and double check. I would have it reviewed by my team and by stakeholders. I would gather feedback, make changes and then feel ready.

Rubik's CubeIn almost every instance there would be some small thing that was missed. It may have been a word, an image, an apostrophe. Of course, it would only take me a moment to see it – I would look at a page, an advertisement, a website or book and the mistake would glare at me. I was mortified. And I would wait for other to notice.

But there was nothing. Not a word. Except congratulations. I would be called over for a “chat” about my “work” … expecting to be hauled over the coals, only to get a pat on the back.

It seemed incongruous. I was receiving great feedback on work that was simply substandard. But what I learned was this – I had to learn to be happy to be incomplete.

As I was preparing this post (a week or two ago), I was chatting on Twitter with Zac Martin and Stan Johnston about my blogging process. I had also talked about it with Heather Snodgrass at our Sydney coffee morning … I basically have a series of unfinished posts sitting in my Typepad account. I also have a handful available as drafts offline – and at any one point in time, there could well be over 20 posts in various states of readiness (I even have one that’s around three years old and still not quite “done”). But it’s not like I procrastinate … or is it?

Drew McLellan asks, is this approach really necessary – or are we overthinking everything? After spending an afternoon with a 25 year old entrepreneur, Drew was invigorated by the ease with which ideas were quickly moved to actions.

On this topic, Drew suggests we read Bruce Mau’s Incomplete Manifesto for Change.

Interestingly, John Moore has an annual tradition of linking to Bruce’s manifesto at new year. He sees it as a reminder to himself and to his readers. I am thinking that I will be applying it myself, for the rest of the year. Here it is:

  1. Allow events to change you.You have to be willing to grow. Growth is different from something that happens to you. You produce it. You live it. The prerequisites for growth: the openness to experience events and the willingness to be changed by them.
  2. Forget about good.Good is a known quantity. Good is what we all agree on. Growth is not necessarily good. Growth is an exploration of unlit recesses that may or may not yield to our research. As long as you stick to good you'll never have real growth.
  3. Process is more important than outcome.When the outcome drives the process we will only ever go to where we've already been. If process drives outcome we may not know where we’re going, but we will know we want to be there.
  4. Love your experiments (as you would an ugly child).Joy is the engine of growth. Exploit the liberty in casting your work as beautiful experiments, iterations, attempts, trials, and errors. Take the long view and allow yourself the fun of failure every day.
  5. Go deep.The deeper you go the more likely you will discover something of value.
  6. Capture accidents.The wrong answer is the right answer in search of a different question. Collect wrong answers as part of the process. Ask different questions.
  7. Study.A studio is a place of study. Use the necessity of production as an excuse to study. Everyone will benefit.
  8. Drift.Allow yourself to wander aimlessly. Explore adjacencies. Lack judgment. Postpone criticism.
  9. Begin anywhere.John Cage tells us that not knowing where to begin is a common form of paralysis. His advice: begin anywhere.
  10. Everyone is a leader.Growth happens. Whenever it does, allow it to emerge. Learn to follow when it makes sense. Let anyone lead.
  11. Harvest ideas.Edit applications. Ideas need a dynamic, fluid, generous environment to sustain life. Applications, on the other hand, benefit from critical rigor. Produce a high ratio of ideas to applications.
  12. Keep moving.The market and its operations have a tendency to reinforce success. Resist it. Allow failure and migration to be part of your practice.
  13. Slow down.Desynchronize from standard time frames and surprising opportunities may present themselves.
  14. Don’t be cool.Cool is conservative fear dressed in black. Free yourself from limits of this sort.
  15. Ask stupid questions.Growth is fueled by desire and innocence. Assess the answer, not the question. Imagine learning throughout your life at the rate of an infant.
  16. Collaborate.The space between people working together is filled with conflict, friction, strife, exhilaration, delight, and vast creative potential.
  17. ____________________.Intentionally left blank. Allow space for the ideas you haven’t had yet, and for the ideas of others.
  18. Stay up late.Strange things happen when you’ve gone too far, been up too long, worked too hard, and you're separated from the rest of the world.
  19. Work the metaphor.Every object has the capacity to stand for something other than what is apparent. Work on what it stands for.
  20. Be careful to take risks.Time is genetic. Today is the child of yesterday and the parent of tomorrow. The work you produce today will create your future.
  21. Repeat yourself.If you like it, do it again. If you don’t like it, do it again.
  22. Make your own tools.Hybridize your tools in order to build unique things. Even simple tools that are your own can yield entirely new avenues of exploration. Remember, tools amplify our capacities, so even a small tool can make a big difference.
  23. Stand on someone’s shoulders.You can travel farther carried on the accomplishments of those who came before you. And the view is so much better.
  24. Avoid software.The problem with software is that everyone has it.
  25. Don’t clean your desk.You might find something in the morning that you can’t see tonight.
  26. Don’t enter awards competitions.Just don’t. It’s not good for you.
  27. Read only left-hand pages.Marshall McLuhan did this. By decreasing the amount of information, we leave room for what he called our "noodle."
  28. Make new words.Expand the lexicon. The new conditions demand a new way of thinking. The thinking demands new forms of expression. The expression generates new conditions.
  29. Think with your mind.Forget technology. Creativity is not device-dependent.
  30. Organization = Liberty.Real innovation in design, or any other field, happens in context. That context is usually some form of cooperatively managed enterprise. Frank Gehry, for instance, is only able to realize Bilbao because his studio can deliver it on budget. The myth of a split between "creatives" and "suits" is what Leonard Cohen calls a 'charming artifact of the past.'
  31. Don’t borrow money.Once again, Frank Gehry’s advice. By maintaining financial control, we maintain creative control. It’s not exactly rocket science, but it’s surprising how hard it is to maintain this discipline, and how many have failed.
  32. Listen carefully.Every collaborator who enters our orbit brings with him or her a world more strange and complex than any we could ever hope to imagine. By listening to the details and the subtlety of their needs, desires, or ambitions, we fold their world onto our own. Neither party will ever be the same.
  33. Take field trips.The bandwidth of the world is greater than that of your TV set, or the Internet, or even a totally immersive, interactive, dynamically rendered, object-oriented, real-time, computer graphic–simulated environment.
  34. Make mistakes faster.This isn’t my idea — I borrowed it. I think it belongs to Andy Grove.
  35. Imitate.Don’t be shy about it. Try to get as close as you can. You'll never get all the way, and the separation might be truly remarkable. We have only to look to Richard Hamilton and his version of Marcel Duchamp’s large glass to see how rich, discredited, and underused imitation is as a technique.
  36. Scat.When you forget the words, do what Ella did: make up something else … but not words.
  37. Break it, stretch it, bend it, crush it, crack it, fold it.
  38. Explore the other edge.Great liberty exists when we avoid trying to run with the technological pack. We can’t find the leading edge because it’s trampled underfoot. Try using old-tech equipment made obsolete by an economic cycle but still rich with potential.
  39. Coffee breaks, cab rides, green rooms.Real growth often happens outside of where we intend it to, in the interstitial spaces — what Dr. Seuss calls "the waiting place." Hans Ulrich Obrist once organized a science and art conference with all of the infrastructure of a conference — the parties, chats, lunches, airport arrivals — but with no actual conference. Apparently it was hugely successful and spawned many ongoing collaborations.
  40. Avoid fields.Jump fences. Disciplinary boundaries and regulatory regimes are attempts to control the wilding of creative life. They are often understandable efforts to order what are manifold, complex, evolutionary processes. Our job is to jump the fences and cross the fields.
  41. Laugh.People visiting the studio often comment on how much we laugh. Since I've become aware of this, I use it as a barometer of how comfortably we are expressing ourselves.
  42. Remember.Growth is only possible as a product of history. Without memory, innovation is merely novelty. History gives growth a direction. But a memory is never perfect. Every memory is a degraded or composite image of a previous moment or event. That’s what makes us aware of its quality as a past and not a present. It means that every memory is new, a partial construct different from its source, and, as such, a potential for growth itself.
  43. Power to the people.Play can only happen when people feel they have control over their lives. We can't be free agents if we’re not free.

What the FF?

qff I have been a member of the Qantas Frequent Flyer program for years. I joined about ten years ago when I realised there were benefits available by consolidating all my business travel with the one airline. Later I found that I could transfer the points accrued on my credit cards over to my Frequent Flyer account – and use the extra points for free travel.

And despite the occasional issue with seat bookings, it has worked very well. For me at least.

Late last year, however, I received a message from my credit card providers explaining that soon it will not be possible to transfer my points balances over to the Qantas Frequent Flyer program. Well, with American Express at least, it is possible – but with higher fees or charges.

And now that deadline is drawing near.

The “It’s Time to Choose” campaign, by M&C Saatchi, launches on Monday. Inspired by the recent political campaigns of President Obama and Prime Minister Rudd, the simple message aims to remind us all to transfer our points while we still can.

Now, let me just see where my whims might take me!

UPDATE: Gordon Whitehead is showing an optimistic streak – waiting on a windfall of frequent flyer points due to his blog coverage.

Five in the Morning 012909

Steve Woodruff entertains the marketing blogosphere with a 5am shot of good reading each and every day. Today, to give him a sleep-in, I have volunteered to deliver a 5-shot steaming good blogosphere reading. Enjoy!

1. I care and I think you do too. By Bretienbach and Brown. Social media commentators talk a lot about community. I know I do. But what happens when real life community fails us? What happens when we feel isolated, alone, broken? And can a simple act of caring – a blog post, a picture – change one person’s outlook on life? This is YOUR chance to find out.

2. Trend Blend 2009+. By Jen Stumbles. In case you haven’t seen Richard Watson’s excellent trend map, Jen reminds us where to find it.

3. So Easy, A 7-Year-Old Can Do It. By Mike Wagner. Want to think about your customers in a new way? Mike takes a lesson in customer experience from his seven-year-old grandson.

4. How to be an Exciting Brand without Offending Anyone. By Mike Arauz. Think it’s possible? Mike (another Mike), sets us all straight. Damn straight.

5. My Biggest Fear in Life. By Mark Pollard. Mark shares. Now go back to shot 1 and start again! Thanks for reading.

Your Own Digital Media Dashboard

Measure 45When I first moved into an official marketing role some years ago, my first major project was to consolidate all collateral – from brochures and presentations right through to the company’s website. There was plenty to do, and I was given a free reign.

And while I was busily creating collateral, print ads, presentations, Flash animations (oh yes, it was the time for it), direct email, newsletters and anything else that I thought would generate demand, I soon realised that I needed to get smarter about the way I was working. I wanted to make sure that I was producing material that was the most effective – I realised I needed to pay attention to measurements of all kinds.

I started to track the number of collateral downloads that were made from the marketing intranet. I counted print runs, scrutinised industry magazine circulations and optimised email mailouts. I watched the most popular intranet and website pages and followed the paths that people followed into and out of the sites. I analysed the keyword search data and familiarised myself with the most popular inbound linking sites.

mini dashboard Blog StoryI plotted all this data in a spreadsheet. I updated it monthly (or weekly during campaigns). It was my own marketing dashboard. Interestingly, no one really asked for this … and I didn’t share it – but I knew that it would come in handy at some stage. Sure enough, the day came – and the questions – “what is the value of marketing” and “what is our ROI”? And as I took our executives through my dashboard I could see the lights turn on.

The main point is – that even if you are NOT being asked for the measurement of your marketing efforts – you should still be measuring your efforts regardless. For it is best to take the lead in such an effort.

Of course, it is also much easier these days to collate data, share and report on it. These digital media dashboards can draw upon readily available data – and as KD Paine explains, many of these tools are freely available:

  • Google: Sign up for alerts based on your product and service names; and install Analytics to understand your traffic.
  • Twitter: See what is being said about you and your company in 140 character bites. Or even engage with your customers one-on-one.
  • Conversations:
    • If you have a blog, try the conversation index (which is a surprisingly good, simple indicator)
    • Track, monitor and promote your feeds via Feedburner
    • Backtype can help you track your own comments as well as product/service mentions (as does CoComment)
  • 1000 ft views:
    • Quarkbase gives you plenty of data on your site and the people who use it
    • Quantcast uses a small piece of code to aggregate audience segmentation data

Once you have all this material, the next challenge is to turn it into insight (see also how to find the gold in digital measurement). You need to figure out with all this data, what is working, what is not, and how to adjust accordingly. Oh, and make sure where you are spending your effort directly links to your company’s strategic objectives – otherwise you may well face a very uncomfortable conversation. It should be a whole lot easier with the right data at your fingertips!

UPDATE: Chris Brogan shows how you can Grow Bigger Ears in 10 Minutes (essential for creating what Jeremiah Owyang calls a "listening post")

Obama-me

Chaos
I remember when I first saw the Obama posters and thinking how great it would be to have one. Paul McEnany sent me in the right direction … but it was clear that these were going to be collectors pieces at some future date.

The folks at Paste Magazine have this neat little application that lets you create your own Shepard Fairey inspired Obama-style icon. And since the originals are hugely expensive, this may be the closest I get.

Make your own here.

Hat tip to Eaon Pritchard.

Isadore Biffin Talks Child Soldiers

When I first started to talking with Isadore Biffin about her plans for a concert, I wondered if she knew what lay ahead. In the palm of her hand were a couple of sheets of paper with headings like "marketing plan" and "audience" – but there were plenty of blank spaces. But as we talked more, I could see she was serious … that there was a commitment in her voice – and that she needed help to find the way ahead.

And as you can now see and hear (thanks to the folks at Moshcam), that passion is evident in everything that she says, and in all of the actions and efforts, that were required to bring an event like this to life. For not only did Isadore get 200+ people into The Factory Theatre on a Sunday evening, she had the support of a number of bands who played for free and was able to raise thousands of dollars for the rehabilitation of former child soldiers in the Democratic Republic of Congo. Not bad for a Year 12 student. Not bad for anyone.

But if you were not able to be there at the concert, you can still participate. Thanks to Moshcam, you can view the concert footage online (seems that it still needs to be sorted by event) … with performances by Jack Carty and the Party, The Shipwrecked, Falling in Autumn, Adam Cousens, Tim Ireland and Levi McGrath. Enjoy.

UPDATE: Moshcam have featured Isadore's Article Thirty-Nine concert on their blog.

Top 129 Australian Marketing Pioneer Blogs

I love that Julian Cole keeps powering along with this great list of local Australian bloggers. I also love that there are not 10, 25 or even 50 blogs, but 129. Plenty of good reading here. Now all we need is hyperlinks – or you can find them here.

Top 50 Australian Marketing Pioneers Blogs

Pioneer Ranking

Google Page Rank

Tech Authority Score

Tech Reactions 10

Alexa Rating Score

Total

1

Bannerblog

8

6

7

5

9

35

2

Servant of Chaos

9

5

7

6

7

34

3

Young PR

8

5

6

4

8

31

4

acidlabs

8

5

7

6

5

31

5

Inpiration Room Daily

7

5

6

4

9

31

6

Get Shouty

8

5

6

5

6

30

7

Adspace-Pioneers

8

5

6

4

6

29

8

Personalize Media

8

4

6

4

7

29

9

London Calling

8

4

5

4

7

28

10

Brand DNA

6

5

7

5

5

28

11

The Marketer

8

4

6

5

5

28

12

Ettf

6

5

5

3

8

27

13

Copywrite

7

4

4

3

8

26

14

Gold Coast Web Designers

6

5

4

4

7

26

15

Media Hunter

8

4

5

4

5

26

16

Marketing Magazine

8

5

3

3

7

26

17

Better Communication Results

7

3

5

4

6

25

18

Online Marketing Banter

8

3

4

3

7

25

19

Business of Marketing and Branding

6

4

6

4

5

25

20

Amnesia Blog

6

4

5

3

7

25

21

Corporate Engagement

7

5

4

3

5

24

22

Angus Whines

7

5

4

4

4

24

23

Campaign Brief

6

4

3

3

8

24

24

Three Billion

6

5

5

3

5

24

25

Pigs Don’t Fly

8

4

4

3

5

24

26

Laurel Papworth

8

4

3

1

7

23

27

PR Disasters

7

4

4

3

5

23

28

Preneur Marketing

7

3

2

2

8

22

29

Creative Is Not A Department

8

4

4

1

5

22

30

Word of Mouth Marketing for Small Business

5

3

3

3

7

21

31

A perspective

8

3

3

2

5

21

32

Dominique Hind Collective

8

4

2

0

7

21

33

Marketing Easy

6

4

2

2

6

20

34

Publicis Digital

7

4

2

2

5

20

35

Sticky Ads

6

3

3

3

5

20

36

Tim Longhurst

7

4

2

1

6

20

37

Innovation Feeder

6

4

3

2

4

19

38

EcioLab

7

4

2

1

5

19

39

The Digestif

7

4

2

2

4

19

40

Zakazukhazoo

8

4

2

1

4

19

41

PR Warrior

8

3

2

1

5

19

42

Tony from the Population

8

4

2

0

5

19

43

Taming the beast

6

4

2

3

4

19

44

Australian SEO blog

4

0

5

3

6

18

45

Sitemost

5

3

1

3

6

18

46

In My Atomosphere

6

4

4

1

3

18

47

Mark Neely’s Blog

7

4

2

1

4

18

48

The Flasher

8

3

3

2

2

18

49

FRANKthoughts

8

3

2

1

4

18

50

Filter Media

4

4

4

2

4

18

51

CIIMS

8

3

1

2

4

18

52

Matt Jones Blog

8

2

2

1

5

18

53

Peter Sheanan

6

4

2

1

4

17

54

Diffusion

7

4

2

1

3

17

55

Australian Small Business

6

3

2

0

6

17

56

A Blog about Digital Media

7

3

2

1

4

17

57

Fresh Chat

6

3

2

1

5

17

58

Idea Garden

8

3

2

0

4

17

59

Will Scully Power

7

4

1

0

5

17

60

Kate @ Stickywood

8

3

2

0

4

17

61

How good you want to be

7

4

2

0

4

17

62

Talking Digital

8

3

1

0

5

17

63

Lexy Klain

7

4

2

1

3

17

64

Publicity Queen

8

3

2

0

3

16

65

Uneven Distribution

7

2

2

1

4

16

66

Frontiering Talking

8

3

1

0

4

16

67

Ryan’s view

6

4

2

1

3

16

68

Beyond Digital Media

7

3

2

0

4

16

69

The Zeitgeists

7

4

2

0

3

16

70

The Wayfarer

8

3

2

1

2

16

71

Josh Anstey

6

3

2

0

4

15

72

online marketing sydney

5

4

2

0

4

15

73

doingwords.com

7

3

1

1

3

15

74

David Wesson Digital Entertainment

8

3

1

0

3

15

75

Free Beer

5

4

2

1

3

15

76

BMF Sticky

6

3

1

0

5

15

77

Ben Hamin

8

3

1

0

3

15

78

Zebra Bites

7

3

1

0

4

15

79

Another Advertising Wanker

8

4

0

0

3

15

80

Hothouse

4

4

2

0

4

14

81

The Jason Recliner

5

4

2

1

2

14

82

Marketing is a dirty word

7

3

1

0

3

14

83

Adnotes

6

3

2

1

2

14

84

Slide Media

7

3

1

0

3

14

85

Insight + Ideas

8

3

0

0

3

14

86

Classy Marketing

6

3

1

0

4

14

87

Mumbrella

9

4

0

0

1

14

88

Pixel Paddock

7

3

2

0

1

13

89

Semfire Search Enging Marketing Blog

5

3

1

1

3

13

90

Consumer Psychologist

8

4

0

0

1

13

91

Send Up a larger room

7

3

2

0

0

12

92

Marketing Results

6

4

2

0

0

12

93

I hate ads

7

3

1

1

0

12

94

Mobilista

5

3

1

0

3

12

95

The White Agency ffffff

6

5

1

0

0

12

96

To the WordUp

6

2

0

0

4

12

97

Layman’s Term

6

3

1

0

2

12

98

Chalkboard Websites

6

3

1

0

2

12

99

Simons Says

7

3

0

1

0

11

100

Via Media – The Way

7

3

1

0

0

11

101

Influencing the Influencers

7

3

1

0

0

11

102

Behind Digital PR

7

3

1

0

0

11

103

Gruen Transfer

6

2

1

0

2

11

104

Digital Strategy – Clear Blue Day

5

1

0

0

5

11

105

Who put the devil in you?

8

3

0

0

0

11

106

I like to sneeze

8

3

0

0

0

11

107

Latin Ocean

5

1

1

0

3

10

108

B&T

4

5

1

0

0

10

109

Simon Reynolds

7

3

0

0

0

10

110

Write across media

6

3

1

0

0

10

111

Quintessentially Digital

6

3

1

0

0

10

112

The Odd one out

6

3

1

0

0

10

113

Death by Digital

6

3

1

0

0

10

114

Kruppy Rants

7

2

1

0

0

10

115

Virtual Ryf

5

2

1

0

2

10

116

SEO Company

5

5

0

0

0

10

117

Portz Interactive

7

2

1

0

0

10

118

Stellar Blog

8

2

0

0

0

10

119

Arrow Internet SEO

5

4

0

0

0

9

120

The Gloo

4

4

1

0

0

9

121

Work.netx

5

3

1

0

0

9

122

Ineedhits

6

2

1

0

0

9

123

Ponderings of The Orange Cow

4

4

0

0

0

8

124

Tick Yes

4

3

1

0

0

8

125

RMD’s Marcom

6

2

0

0

0

8

126

Know Your Tribe

5

2

1

0

0

8

127

Check Later

4

2

1

0

0

7

128

Roger Down Under

5

1

1

0

0

7

129

Stop, Collaborate and Listen

4

2

0

0

0

6

Marketing in 2009 eBook


2009 Already Sucks Button
Originally uploaded by Mr. T in DC

At the turn of a year we often turn one eye inward and another outward. We focus upon what worked in the last 12 months and wonder what will achieve the same or better results in the period ahead. Often this means looking for “experts”, for “insight” and for “action”. But all too often, this is done at the expense of our own analysis.

So before you read much further, I would encourage you to write a five bullet list – what worked and what didn’t – for you in 2008.

Below this, write a list of your strategic objectives for 2008 and then draw lines linking the objectives with your campaigns. Be honest. Did they align? Did your marketing executions deliver on your strategic objectives?

Valeria Maltoni has pulled together an eBook called Marketing in 2009, and it brings together 12 different viewpoints on marketing direction for the coming year. Francois Gossieaux looks at social media in the enterprise, suggesting that social media will deliver business transformation (something I am very interested in); while Connie Reece and Mike Wagner also look at the opportunities for business-focused innovation.

Christina Kerley shows that a large part of the “new” requires “change” – that the “old” marketing disciplines can be applied to new technologies and approaches; while Beth Harte recommends doing the groundwork before embarking on a social media initiative.

Olivier Blanchard, and Matt Dickman walk us through measurement and accountability; and Amber Naslund asks us focus on the hard work of executing strategy.

There is plenty of food for thought across all 12 articles that all serve as good reminders for your marketing activities in the months ahead.

What I Learned in 2008


Learn Sign
Originally uploaded by philosophygeek

Robert Hruzek regularly asks writers to share their experiences. His Middle Zone Musings blog is currently hosting "Blogapalooza" … where Robert hands his site over to anyone willing to share their lessons for 2008. The initial aim was for 100 contributors, but it has now sailed well past the initial goal (and I believe, Robert is still willing to post your own lessons should you be willing to share!).

Each of the contributors is required to identify one of their own posts from every month in 2008 – and to explain why it resonates for them.

My "what I learned …" contribution is now live, and you can read it here. But don't stop there. Check out the other hundred or so. There's gold to be found.

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