Author: Gavin Heaton

Digital rule #1: Don’t host where you register

One of the challenges of digital strategy is that you are – in most instances – wedded to a history of previous technology decisions. So while you may come in to an organisation to overhaul the strategy, you might find yourself constrained by some bad search engine optimisation, platform and publishing choices or hosting restrictions. Generally these kind of problems can be undone with time. With money. With resources. But there is one particular challenge that can be terribly difficult to unlock. And it happens at the very beginning of your digital journey – with your domain name registration....

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Interaction: GroupM’s Take on Digital

I am always interested to see how different lenses on the same subject reveal insights. For example, B2B marketers have a particular skew when it comes to digital and social media – it is hard edged, data driven and technology enabled. This is particularly true for large scale tech companies – but is an approach that has been resonating across industries for some time. B2C marketing, on the other hand, operates in a high velocity world that can turn on a tweet – responsiveness is no longer just a customer service issue but one that impacts the entire value...

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A Market Like No Other For Goodness Sake

When I was a vegan I became fascinated by the machinery of modern agriculture. And I don’t just mean the tractors – I mean the massive supply chain, refrigeration, logistics, buying and planning mechanisms that bring fresh food to our tables. It seemed that there were more than a million miles between the source of our food and its destination. It made me realise there were more complexities in the market of markets than I had understood. In the face of this I wondered what impact a personal choice – such as becoming a vegan – may have on...

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Game Changers: So Bad it’s Good

Is this ad, “The Game Changers” from the Department of Finance, the worst waste of taxpayer’s money or the most ingenious? Clearly performed by members of the Australian Public Service and not by professional actors, the dialogue comes across as clunky and cliched. Creative Edge’s Dee Madigan calls the ad “hilariously bad”. But I wonder. It has been revealed that the agency Together Creative has been paid $37,400 for marketing services over four years. That’s around $9000 per year.  Let’s say half of that budget was used on this video aimed to recruit the next wave of graduates to...

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