Mobile Isn’t Just a Marketing Conversation

  • “Mobile first” won’t cut it – businesses need to think “mobile only”
  • It’s time for CMOs to climb aboard the technology bus
  • CIOs need to buy-into the marketing conversation

Could it be that 2013 will indeed be the “year of mobile”? Mobile internet traffic is now accounting for 20-30% of total web traffic working from a 5-7% base only 12 months ago. These usage patterns, when combined with strong demand for mobile devices (smartphones, tablets etc), indicate that businesses are going to have move quickly to address this changing engagement landscape. eMarketer suggests that “mobile first” will be a priority for 2013, but recent research by Constellation Research Group indicates that this will not be enough – that brands must consider a “mobile only” landscape.

Digital disruption is impacting every industry – from retail to financial services, mining to tourism and everything in-between. Driven by the five forces of the consumerization of IT – social, cloud, mobile, big data and unified communications – CMOs are challenged to respond to the rapidly changing business landscape. And for those who are not already engaged with technology transformation, it may be too late. As a matter of priority, marketers must not just consider and evaluate technology – they must grapple with it, engage and implement. In short – it’s time to get on the technology bus or look for a new role.

This, however, is more easily said than done. Mobile isn’t just a marketing conversation. IBM’s new Worklight solution highlights the fact that mobile is also – rightly – part of technology strategy. And that means talking with the CIO.

Innovate 2012 – Start Now for 2013 Success

Many businesses are now planning for 2013 projects. But if the consumerization of IT has taught us anything, it is that your customers move at the speed of social, not the speed of enterprise. And that means, executing now and executing again later. If you want to be successful in 2013, you cannot afford to wait until Q1.

IBM’s Innovate2012 event showcases the transformational aspect of mobile devices and platforms:

  • There will be 10 billion devices in market by 2020
  • 61% of CIOs view mobile as a priority
  • Businesses are seeing 45% increased productivity with mobile apps

CMO to CIO – It’s Time We Talked

But CIOs cannot hive off mobility as a technology-only direction. Just as CMOs must start to engage with the nuts and bolts of technology, it’s also time that CIOs bought into the marketing conversation. CIOs have the experience of delivering large scale, high value technology projects with enterprise level governance and business change management. CMOs can benefit from this experience and expertise. Conversely, CMOs are experiencing unprecedented pressure to deliver customer value. This means speed to market. Collaborating around these challenges will see massive benefit for marketers and technology teams.

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